Return Policy

• Once the stock has been collected/delivered from/by Genesis Corporate, Genesis Corporate has no control over it. As such, we do not accept responsibility for any damages or shortages not reported within 24 hours.
• Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.

Genesis Corporate cannot accept returns for incorrect items that have already been branded by an external branding company, regardless of whether it’s Genesis Corporate’s fault.

• It may take up to a week to carefully check the stock that is returned, and once we are satisfied that the stock is fit for resale, we will issue the refund or credit note.
• In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town, etc.), clients have 72 hours from the time of collection by courier to report missing or damaged items. No claims will be entertained thereafter.
• Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.
• We do not accept returns on discontinued and clearance items.
• We do not accept returns or changes to orders for items that need to be assembled – eg, PEN-730
• In terms of public health regulations, identified essential products are prohibited from return or exchange due to strict health controls